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Incorrect DiskSpace and Information in cPanel

By PrasadNaik
October 26, 2016

While working on one clients vps for incorrect disk usage  stats for mails While the default cpanel has no emails the usage stats showed 750MB. After going through I found a issue which was causing this The file causing this issue was maildirsize maildirsize is the file which shows stats information for each account root@vps […]

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Emails going to Spam folder issue

By PrasadNaik
October 19, 2016

We do get complaints of emails going to spam folder most of the times while working. The solution to such a issues depends on 3 things rdns for the IP address and matching A record for the domain name in question. Need to setup right SPF Need to setup right DKIM a) To setup SPF […]

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E-mail accounts not showing in cPanel

By PrasadNaik
October 12, 2016

The issue when you open “Email accounts” in cPanel, it sometimes doesn’t show up the list of Email accounts the domain have but only just a blank page without any email account No Email Accounts”! This happens due to bulk of cache, temp files etc present in the .cpanel directory of domain. In order to […]

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Softacalous blank issue cPanel/WHM

By PrasadNaik
September 15, 2016

While working one of the clients server We saw an issue where going from WHM > plugin > Softacalous and opening it resulted in blank page. The issue is due to corrupt files in softacalous. To fix this issue softacalous need to be reinstalled to reinstall to go cd  /usr/local/cpanel/whostmgr/docroot/cgi/ rm -rf softaculous cd /home […]

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Error: Cannot retrieve metalink for repository: epel. Please verify its path and try again

By PrasadNaik
September 9, 2016

While working on a server on installing php 5.6 on centos 6 OS I was getting error “Error: Cannot retrieve metalink for repository: epel. Please verify its path and try again” After googleing around I found this issue is due to https mentioned in the .repo file in /etc/yum.repos.d [root@host yum.repos.d]# ls -la total 28 […]

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cPanel – Can’t change hostname

By PrasadNaik
August 27, 2016

While setting hostname from WHM  >>  Change Hostname We were seeing below error “The hostname was already set to server1k.online.net, syncing configuration only. Error setting new hostname: Could not execute hostname binary Could not set property: Connection timed out” After googling found a alternate solution to this via cli The command was   /usr/local/cpanel/bin/set_hostname  <hostname> It […]

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Disable Mails from single cPanel account

By PrasadNaik
August 2, 2016

We were having an issue where spams emails were sent from single cpanel account We could not suspend the account and disable emails So the solution to this was to keep website online and disable only emails we use the below method to disable emails for a single cPanel account. SSH to server and use […]

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softaculous License refresh from command line

By PrasadNaik
July 27, 2016

Softacalous license from GUI interface is just click of mouse work However if you are doing it from cli You need to run below cron to refresh the softacalous license root@vps [~]# /usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php root@vps [~]#  

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view external: query (cache) ‘.in-addr.arpa/PTR/IN’ denied

By PrasadNaik
July 27, 2016

While working on some issue on clients server I could see large number of DNS request in /var/log/messages which were flooding DNS server Jul 27 12:48:55 oklahoma named[14354]: client 74.125.72.2#33485: view external: query (cache) ‘192.245.129.104.in-addr.arpa/PTR/IN’ denied Jul 27 12:48:55 oklahoma named[14354]: client 173.194.103.8#53106: view external: query (cache) ‘31.249.129.104.in-addr.arpa/PTR/IN’ denied Jul 27 12:48:55 oklahoma named[14354]: client […]

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